Refund & Cancellation Policy

PrepHit AI provides digital, intangible services and products, including ATS-friendly resume templates, AI-generated resume bullet enhancements, ATS scanner scores, and mock interview tools.

Upon successful payment via our authorized payment gateway (Razorpay), access to digital templates and Pro features is unlocked immediately and made available under your authenticated account. Because digital assets cannot be physically returned once accessed or downloaded, digital sales are governed by the specific refund conditions outlined below.

We gladly issue a full 100% refund under the following circumstances:

• Duplicate / Erroneous Charges: If you were charged more than once for the same transaction due to a payment gateway timeout, network glitch, or double-click, the excess transaction will be refunded immediately in full.
• Technical Access Failure: If payment was successfully debited from your account but our servers failed to unlock your purchased template or Pro plan, and our engineering support is unable to resolve the issue within 48 hours of your report.
• Unused Purchase within 7 Days: If you purchased a template or Pro upgrade in error and have not downloaded, exported, or generated any PDF resume files using the unlocked template, you may request a refund within 7 calendar days of purchase.

Refunds will not be approved under the following circumstances:

• Downloaded & Exported Resumes: Once a user has customized, generated, and downloaded one or more resume documents (PDF format) using the purchased template, the digital service is considered fully consumed.
• Job Application or Interview Outcomes: PrepHit AI is a document preparation and career skill tool. We do not guarantee employment, recruiter callbacks, or interview outcomes, as hiring decisions are made independently by employers.
• Requests Submitted Beyond 7 Days: Refund claims submitted more than 7 days after the date of transaction.
• Violation of Terms of Service: Accounts found violating our Terms of Service (e.g., unauthorized redistribution of templates, scraping, fraudulent chargebacks) are ineligible for refunds.

PrepHit AI offers straightforward, non-recurring pricing:

• Single Template Plan: ₹99 one-time payment for lifetime access to the selected template.
• Pro All-Access Bundle: ₹299 one-time payment for lifetime access to all 19+ resume templates and advanced features.

Because these are one-time payments and not recurring subscriptions, there are no ongoing monthly or annual charges to cancel. You will never be billed automatically in the future.

Once a refund request is reviewed and approved by our support team:

• The refund is triggered immediately through our payment gateway partner, Razorpay.
• Funds are credited back to the original source of payment (e.g., your UPI VPA, credit/debit card, or bank account).
• Under standard banking processing rules (NPCI / RBI guidelines), refunds typically reflect in your bank account or card statement within 5 to 7 business days.
• Upon processing of a refund, access to the corresponding premium template or Pro bundle is revoked on your account.

To initiate a refund, please send an email to our official billing support desk:

Our billing support team reviews and responds to all inquiries within 24 to 48 business hours.

If you have any questions or require further assistance regarding this Refund & Cancellation Policy, please visit our Contact & Support Page or write to: