Contact PrepHit Support
Have a question about resume templates, payment confirmation, or interview preparation? Our team is here to assist you.
Direct Support Desk
For account inquiries, payment receipts, template unlocks, or technical assistance:
Response Time & Hours
We take customer support seriously and prioritize active billing or unlock queries.
- Turnaround: Within 24–48 business hours
- Working Days: Monday – Saturday
- Hours: 10:00 AM – 7:00 PM IST
Grievance Redressal & Legal Compliance
In compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details for regulatory communication and grievance escalation are provided below:
Platform: PrepHit AI Web & Mobile
Official Website: https://www.prephit.com
Location: India
Frequently Asked Questions
I paid for a template, but it is still showing as locked?
Please refresh the page once. If you paid while logged in with a different Google account, make sure you are signed into the exact same email address. If the issue persists, email us at support@prephit.com with your Razorpay Payment ID (pay_...) and we will activate it immediately.
How do I get an invoice or receipt for my payment?
Razorpay automatically dispatches an official payment receipt and transaction summary to your email address right after checkout. You can also view transaction details on your bank or UPI app.
Where can I read your refund terms?
You can review our full eligibility and processing rules on our dedicated Refund & Cancellation Policy page.